Week 1: Your Team
HR Overview
Your Company Handbook
Interviewing & Hiring Staff
Staff Induction
Staff Reviews & PDP
Team Progression Plan
Annual Leave/Holiday Policy
Week 2: Salon treatment Guidelines
Facial Waxing
Body Waxing
Bikini Waxing
Pregnancy Waxing
Minor Waxing
Male Waxing
Week 3: Salon Policies
Consultation & Patch Testing
Appointment Cancellation & Lateness Policy
Minor Client Policy
Treatment Restrictions
Active Skincare Restrictions
Complaints
Mystery Shopper
Week 4: Salon Standards
Client Communication
Charity & Donations
Reception & Retail
Client Reviews
Treatment Room Set Up
Stock Allocation & Usage
Opening & Closing Procedure
BONUS! Staff Incentives & Targets
Thank You!
